By continuing to use Silver Flight B.V.’s services, you signify that you have read, understood and agree to be bound by
1. Types of Customer Data
The types of Customer Data that Silver Flight B.V. collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that Silver Flight B.V. collects: Personal Data, which includes but is not limited to:
- Personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers, images, photographs, videos, surveillance video footage, voice recordings.
- Contact information e.g. address, phone number, email address.
- Payment information e.g. bank details, credit or debit card information, including the name of cardholder, card number, billing address and expiry date.
- Travel information e.g. flight information, dietary and seating or other service preferences.
- Health information e.g. disabilities, medical records or requests.
- Technical information e.g. IP address, browser type, etc.
Statistical Data e.g. number of passengers flown, hits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Silver Flight B.V. customer profile and improve Silver Flight B.V.’s service offering. For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data. In some cases, Silver Flight B.V. needs you to provide Customer Data in order for Silver Flight B.V. to be able to carry out its services to you. The failure to supply such Customer Data may result in Silver Flight B.V. being unable to provide you with the services and/or products requested;
2. Purposes for Collection, Use and Disclosure
Generally, Silver Flight B.V. collects Customer Data, either directly from you or from your authorized representatives (i.e. persons whom you have authorized, persons who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), from third parties (e.g. your travel agent or our service provider), or from publicly available sources, through our website, mobile services, and other channels including our ticketing counters, airport operations and personal interaction, in order to fulfil the following purposes, which include but are not limited to:
- Providing services to you such as processing a transaction (e.g., making a booking), providing technical assistance, assisting you in the transaction, providing flight alert messages through Silver Flight B.V. s mobile services facility, facilitating internet check-in and self check-in, and responding to your enquiries or requests.
- Providing airport services such as processing information relating to connecting flights, arrangements at airports, and customs and immigration facilities.
- Providing baggage related services such as processing of any baggage related queries, including mishandled or missing baggage claims.
- Providing in-flight catering and other services that best meet your preferences and needs (which we may collect during our interactions with you)
- Marketing and communicating with you in relation to products and services offered by Silver Flight B.V.’s and service partners, as well as Silver Flight B.V.’s appointed agents.
- Contacting you for product or customer satisfaction surveys.
3. Transfer of information overseas
Silver Flight B.V. Head Office is based in The Netherlands. Customer Data may be transmitted to data storage facilities where Silver Flight B.V. keeps its central records. Customer Data may be transferred to Silver Flight B.V.’s offices and appointed agents in The Netherlands or other countries in connection with Silver Flight B.V.’s performance of the contract with you. When personal data have to be transferred to a non-EU/EEA country without satisfactory levels of protection for personal data, we will apply appropriate measures.
You may submit a request to withdraw your consent at any time by contacting Silver Flight B.V. Statistical Data, is not linked to a customer record and Silver Flight B.V. does not need to seek consent for the collection, use or disclo- sure of Statistical Data.
Silver Flight B.V. will, upon your written request to our Administration Department (see Section 10), process your request to view your stored Personal Data.
Silver Flight B.V. will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Silver Flight B.V., or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
Silver Flight B.V. needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform Silver Flight B.V. of changes to your Personal Data by contacting Silver Flight B.V. and submitting your updated particulars to Silver Flight B.V. Silver Flight B.V. may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Pur- poses for Collection, Use and Disclosure” sub-section, your booking information or flight itinerary, may be disclosed to the appropriate customs and immigration authorities as required by law. As such, it is important to ensure that the Personal Data contained in your booking information or flight itinerary is current, complete and accurate.
8. Security safeguards
Silver Flight B.V. takes the security and protection of your Customer Data very seriously. As such, Silver Flight B.V. makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorized access and undue disclosure. As an example of a procedural safeguard, Silver Flight B.V. has implemented various authentication procedures internally and with our external service providers, that may involve Silver Flight B.V. requesting various personal particulars from you in order to verify your identity (or that of your duly authorized agent), before Silver Flight B.V. processes your request for a particular service, product or transaction. Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through Silver Flight B.V. website(s) and Silver Flight B.V.’s mobile services facility are set out at Part B below. If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Silver Flight B.V. will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Silver Flight B.V. (see Section 10).
10. Your rights
According to the Data Protection Regulation, you have many rights concerning how we process your personal data. If you want to exercise your rights, as per below, please contact us.
10.1 Revocation of consent
If we process information about you based on your consent, you have the right to revoke your consent at any point in time by contacting Silver Flight B.V.. We will then terminate the processing of the personal data based on your consent according to Article 7.3 of the Personal Data Regulation.
10.2 Right to read the data
If you want to get more information about how we process your personal data or if you want to know what kind of personal data about you that we process, you can request to obtain your personal data according to Article 15 of the Personal Data Regulation. You have the right to request a copy of your personal data from our register.
10.3 Correction and deletion
If your personal data that Silver Flight B.V. processes are incorrect, incomplete or irrelevant, request that the data are corrected or deleted by emailing email@example.com, according to Article 16 - 17 of the Personal Data Regulation. Please note that deletion may mean that Silver Flight B.V. cannot perform booked services.
10.4 Right to restrict the processing
You may have certain rights to have your personal data processed restricted. If you have the right to have the treatment limited, in future we will only process the information - with the exception of retention - with your consent, or in order for legal claims to be established, claimed or defended, or to protect a person or important public interest, according to Article 18 of the Personal Data Regulation. This will probably mean that Silver Flight B.V. can no longer provide its services to you.
10.5 Right to object
You have the right to raise an objection at any point in time to the processing of your personal data that is based on our legitimate interest. If Silver Flight B.V. cannot demonstrate compelling legitimate grounds for the processing of your data that outweighs your interests, rights and freedoms or that the processing are done for the establishment, exercise or defense of legal claims, then Silver Flight B.V. will no longer process your personal data, Article 21 of the Personal Data Regulation.
10.6 Right to data portability
You have the right to request to receive your personal data that we process in a machine-readable format, as provided for in Article 20 of the Personal Data Regulation.
10.7 Right to complain
It is important for us that you feel safe and we will process your personal data with the utmost respect. If you still consider that Silver Flight B.V. is processing your personal data in an incorrect manner, you are welcome to contact us. You also have the possibility of submitting a grievance to The Dutch Data Protection Authority – https://autoriteitpersoonsgegevens.nl
11. Contact us
Silver Flight B.V., Thermiekstraat 58, 1117 BD, Schiphol; e-mail: firstname.lastname@example.org; www.silverflight.nl